October 22nd, 2025 [Important Notice] Request for Firmware Update Regarding ScanSnap Cloud's "Direct Email" Function We have now released firmware that the ScanSnap iX2500 where the "Direct Email" function was unable to send scanned data successfully. Customers using the affected model are requested to follow the steps below to update the firmware and verify that the "Direct Email" function is working correctly.

October 22nd, 2025 [IMPORTANT NOTICE] Firmware Update Required for Continued Use of ScanSnap Cloud We will be implementing a system update aimed at enhancing the security of ScanSnap Cloud. We plan to release a firmware update for applicable models between early and mid-December 2025. October 21, 2025 To customers using the direct email sending function from ScanSnap iX2500 We are currently experiencing an issue where scanning does not start when attempting to send scanned data via email directly from the ScanSnap iX2500. We are investigating the cause and working to resolve the problem. October 9th, 2025 Scheduled maintenance performed. October 9th, 2025 1:50 am PDT. October 2nd, 2025 Dear customers, Please be advised that we will be performing a scheduled ScanSnap Cloud system update during the following date and time: Thursday, October 9th, 2025 at 0:00 am to 3:00 am (PDT). This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Please refrain from using ScanSnap Cloud Service during the maintenance period. June 19th, 2025 Scheduled maintenance performed. June 19th, 2025 3:00 am PDT. June 12th, 2025 Dear customers, Please be advised that we will be performing a scheduled ScanSnap Cloud system update during the following date and time: Thursday, June 19th, 2025 at 0:00 am to 3:00 am (PDT). This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Please refrain from using ScanSnap Cloud Service during the maintenance period. February 27th, 2025 Dear customers, Thank you for using ScanSnap Home and ScanSnap Cloud. Due to some specification changes in Google Photos, we are going to change the authorization related to usage requests to link ScanSnap Cloud to Google Photos in the maintenance written below. During the maintenance, your authentication information for the profile associated with Google Photos will be deleted by the system. After the maintenance, you will need to re-authenticate to Google Photos in order for this change to take effect as follows. If you wish to continue to use the integration with Google Photos, please select Google Photos in your profile and authenticate. After authentication is complete, a new ScanSnap album will be created in Google Photos and the photos transferred from ScanSnap Cloud will be saved to the album. Please note that, if you scan to Google Photos via ScanSnap Cloud without re-authentication, the image data will cause an integration error. In that case, after authentication is complete, re-save the photos from the app to save them in Google Photos. Date of maintenance: scheduled from March 5, 2025 (Wednesday) 11:00 pm to March 6, 2025 (Thursday) 1:00 am PST. February 20th, 2025 Dear customers, Thank you for using ScanSnap Home and ScanSnap Cloud. Please be informed that the integration between ScanSnap Cloud and Expensify will be terminated on February 27, 2025. Upon termination, the connection with Expensify will be forcibly disconnected. We kindly ask that you switch to another destination service for your profiles currently using Expensify. Contacts For support information on ScanSnap Cloud service, please visit https://www.pfu.ricoh.com/global/scanners/contacts/ For Expensify inquiries, please contact https://use.expensify.com/support January 6th, 2025 When you try to save images to Expensify, it cannot be completed due to service issue since December 3, 2024. Please save images to local storage or an external storage service, then upload from Expensify website.