23th August 2026, 10:00 pm We are currently experiencing an issue where ScanSnap Image Processing Services may take longer than usual to complete. We apologize for the inconvenience and ask that you please wait a while before attempting to save to your mobile device again.

23th July 2026, 12:00 pm The ScanSnap Cloud service and Image Processing Serivces are restoreed and currently available. We apologize for the inconvenience. 13th July 2026 Scheduled maintenance performed. Monday, 13th July 2026, 1:30 am PT. July 7th 2026 Dear customers, Please be advised that we will be performing a scheduled ScanSnap Cloud system update during the following date and time: Thursday, July 9th, 12:00am to 3:00am (PT). This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Please refrain from using ScanSnap Cloud Service during the maintenance period. April 9th, 2026 [IMPORTANT NOTICE] From April 9, 2026, using ScanSnap Cloud requires updating to the latest firmware. As of April 9, 2026 (Thursday), ScanSnap models that do not have the latest firmware applied have not been able to scan to ScanSnap Cloud. By following the instructions on this page to update the firmware, you can scan to ScanSnap Cloud again. February 19th, 2026 Scheduled maintenance performed. February 19th, 2025 0:30 am PT. February 10th, 2026 Dear customers, Please be advised that we will be performing a scheduled ScanSnap Cloud system update during the following date and time: February 18th, 11:00pm to February 19th, 2:00am (PT). This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Please refrain from using ScanSnap Cloud Service during the maintenance period.