14th November 2026 Due to a service disruption at Microsoft, it was not possible to configure linkage settings or save scanned data on OneDrive, but the issue has now been resolved. We apologize for the inconvenience.

13th November 2026 Due to an issue with OneDrive, there are cases where you may not be able to complete the setup to link with OneDrive properly. We apologize for the inconvenience, and please try again after some time. 23th July 2026, 12:00 pm The ScanSnap Cloud service and Image Processing Serivces are restoreed and currently available. We apologize for the inconvenience. 13th July 2026 Scheduled maintenance performed. Monday, 13th July 2026, 1:30 am PT. July 7th 2026 Dear customers, Please be advised that we will be performing a scheduled ScanSnap Cloud system update during the following date and time: Thursday, July 9th, 12:00am to 3:00am (PT). This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Please refrain from using ScanSnap Cloud Service during the maintenance period. April 9th, 2026 [IMPORTANT NOTICE] From April 9, 2026, using ScanSnap Cloud requires updating to the latest firmware. As of April 9, 2026 (Thursday), ScanSnap models that do not have the latest firmware applied have not been able to scan to ScanSnap Cloud. By following the instructions on this page to update the firmware, you can scan to ScanSnap Cloud again. February 19th, 2026 Scheduled maintenance performed. February 19th, 2025 0:30 am PT. February 10th, 2026 Dear customers, Please be advised that we will be performing a scheduled ScanSnap Cloud system update during the following date and time: February 18th, 11:00pm to February 19th, 2:00am (PT). This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Please refrain from using ScanSnap Cloud Service during the maintenance period.