January 6th, 2025 When you try to save images to Expensify, it cannot be completed due to service issue since December 3, 2024. Please save images to local storage or an external storage service, then upload from Expensify website.

December 18th, 2024 We are pleased to inform you that the issue where Neat could not be set as the save destination has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience during this time. December 17th, 2024 We are currently experiencing an issue where Neat cannot be set as the save destination. We apologize for any inconvenience this may cause and are working to resolve it as quickly as possible. August 9, 2024 For customers who save scan data on Google Drive We fixed the issue where a message "This app is blocked" shows when you try to link to Google Drive. See this FAQ. July 9, 2024 The issue that scanned images cannot be saved to Microsoft OneDrive with B11Cg141 via ScanSnap Cloud was fixed. July 4, 2024 Scheduled maintenance performed. July 4, 2024 12:55 am PDT. June 24th, 2024 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Thursday, July 4th, 2024 at 12:00 am to 3:00 am PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. June 25th, 2024 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Thursday, July 4th, 2024 at 0:00 am to 3:00 am PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. June 13, 2024 If you cannot save scanned images to Dropbox with B11Cg037 via ScanSnap Cloud, see this FAQ. March. 28, 2024 The linkage function using Neat has been launched as the new link service. December. 14th, 2023 Scheduled maintenance performed. December. 14, 2023 2:00AM PST. December 4th, 2023 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Thursday, December 14th, 2023 at 12:00 am to 4:00 am PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. October. 4, 2023 Starting at 01:00 PDT on 4 October 2023, Due to Evernote Services failure, it may not save the scanned data into Evernote or linkage setting to Evernote. March. 30, 2023 The problem that the scanned data may not be saved into specified storage service(Error code:B12Ca001) or may take long time has been resolved. We are very sorry for your inconvenience. March. 22, 2023 Scheduled maintenance performed. March. 22, 2023 1:00AM PDT. March. 14, 2023 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Wednesday, March 22th, 2023 at 12:00AM PDT to 3:00AM PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. March. 7, 2023 We apologize for inconvenience that the scanned data may not be saved into specified storage service(Error code:B12Ca001) or may take long time. We are investigating the cause. Please wait a while and scan again the data that could not be saved. January. 11, 2023 We have confirmed the OneDrive trouble has been resolved at 9:36PM PST on 11 January 2023. January. 11, 2023 Starting at 3:14PM PST on 11 January 2023, Due to OneDrive Services failure, it may not save the scanned data into OneDrive. January. 2, 2023 We have confirmed the OneDrive trouble has been resolved at 4:26 PST on 2 January 2023. January. 2, 2023 Starting at 00:00 PST on 2 January 2023, Due to OneDrive Services failure, it may not save the scanned data into OneDrive or linkage setting to OneDrive. November. 28, 2022 Scheduled maintenance performed. November. 28, 2022 1:35AM PST. November. 24 2022 Between 7:00pm on November 23 and 1:00am on November 24 (PST), 2022, an error occurred when scanning or linkage setting to Dropbox. For scan data that resulted in a save error, please try saving again from ScanSnap Home or ScanSnap Cloud client. November. 18 2022 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Monday, November 28th, 2022 at 12:00AM PDT to 3:00AM PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. August. 30, 2022 Scheduled maintenance performed. August. 30, 2022 1:10AM PDT. August. 23 2022 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuesday, August 30th, 2022 at 12:00AM PDT to 3:00AM PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. April. 18, 2022 Scheduled maintenance performed. April. 18, 2022 12:50AM PDT. April. 11 2022 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Monday, April 18, 2021 at 12:00AM PDT to 1:00AM PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. April. 7, 2022 It took a long time to save the scanned data due to Microsoft Azure problems but this has been resolved. We are very sorry for you inconvenience. April. 7, 2022 Due to Microsoft Azure system failure, it takes time to save the scanned data. We are sorry for this inconvenience. March. 2, 2022 Scheduled maintenance performed. March. 2, 2022 12:50AM PST. February. 21 2022 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuesday, March 1, 2022 at 11:00PM PST to Wednesday, March 2 2022 at 2:00AM PST. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. January. 11, 2022 We apologize for inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on January. 11, 2022 at 5:00 pm PST to 11:00 pm PST. Users were not able to access our ScanSnap Cloud services due to DNS server problems but this has been resolved, and services are now backup running. Resolve may vary depending on your environment. If you cannot access, please access after a while. We are very sorry for your inconvenience and thank you for your understanding. December 13 2021 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuesday, January 4, 2022 at 11:00PM PST to Wednesday, January 5 2022 at 2:00AM PST. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. October 27 2021 Scheduled maintenance performed. October 27, 2021 1:00AM PDT. October 20 2021 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Wednesday, October 27, 2021 at 00:00AM PDT to 3:00AM PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. August 19 2021 Scheduled maintenance performed. August 19, 2021 1:00AM PDT. August 11 2021 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Thursday, August 11, 2021 at 00:00AM PDT to 3:00AM PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. July 20 2021 Scheduled maintenance performed. July 20, 2021 1:00AM PDT. July 18 2021 Fixed the issue that users are not able to regist ScanSnap Account, change or reset password. July 13 2021 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuesday, July 20, 2021 at 00:00AM PDT to 3:00AM PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. July 15 2021 We apologize for inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on July 15 2021. Users are not able to regist or change ScanSnap Account, change or reset password due to mail sending problems. If you cannot do, please access after a while. We are very sorry for your inconvenience and thank you for your understanding. May 25 2021 Scheduled maintenance performed. May 25, 2021 1:15AM PDT. May 18 2021 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuesday, May 25, 2021 at 12:00AM PDT to 3:00AM PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. March. 25, 2021 Fixed the issue that users are not able to regist ScanSnap Account, change or reset password. March. 24, 2021 We apologize for inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on March.24, 2021. Users are not able to regist ScanSnap Account, change or reset password due to mail sending problems. If you cannot do, please access after a while. We are very sorry for your inconvenience and thank you for your understanding. January. 20, 2021 Please be advised that ScanSnap Cloud integration with TALK Accounting will end on January 27, 2021. Users who are currently linked to TALK TALK Accounting should change to other services. November. 30, 2020 Scheduled maintenance performed. November 29, 2020 11:55PM PST. November. 20 2020 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Sunday, November 29, 2020 at 11:00PM PST to Monday, November 30, 2020 at 1:00AM PST. During this period ScanSnap Cloud Service or any services using ScanSnap Account are available. November. 12 2020 We apologize for inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on 11 November, 2020. Some users were not able to access our ScanSnap Cloud services due to server problems but this has been resolved, and services are now backup running. We are very sorry for your inconvenience and thank you for your understanding. September. 25 2020 Dear customers, Please be advised that due to the changes to be made to Xero' linking method after September 30, 2020, you will be automatically signed out from Xero if you have selected it as a save destination of ScanSnap Cloud, Because of this, your scans will not be sent from ScanSnap Cloud to Xero. After Sept 30, when you perform a scan to save scans to Xero, a release error (B11Fg098) will occur. Also, a notification will be displayed on the Touch Screen (iX1500) or the application terminal notifying the scanned data were not saved. To resolve this issue, kindly open ScanSnap Home or ScanSnap Cloud Application and sign in to Xero again. (If you're working on a Mac, you'll need to perform steps 2 and 3 twice. If you are also using a device other than a Mac, perform the following operations on that device.) [Windows / Mac] 1.Open the profile edit screen and press [Select] of Cloud Service. 2.Select [Yes] in the dialog that pops up. 3.Select Xero from the list of destination services. 4.The authentication screen will be displayed, and you will enter your email address and password. 5.The multi-step authentication screen is displayed, and select [Continue with 2 organisations](or [Continue granting access]). 6.The authorization screen will be displayed, and select [Allow]. 7.Specify again a destination for [Save to] (otherwise, the default tenant/user will be automatically selected). 8.Press [Save] to save the profile. 9.Press the [Retry] button on the scanned image to send it to Xero. [iOS / Android] 1.Select [Select cloud storage services] and select the icon for which Xero is specified for the document type service. 2.The [Failed to obtain] dialog is displayed. Select [OK]. 3.Open [Select cloud storage services] again and select the icon for which Xero is specified for the document type service. 4.The [Expired] dialog is displayed. Select [Authenticate]. 5.The [Login to Xero] screen will appear in your browser, so enter your email address and password. 6.The multi-step authentication screen is displayed, and select [Continue with 2 organisations] (or [Continue granting access]. The authorization screen will be displayed. Select [Allow access]). 7.Specify again a destination for [Save destination] (otherwise, the default tenant/user will be automatically selected). 8.Select [Done]. 9.Press the [Save again] button on the scanned image to send it to Xero. For more details, please contact below: tsupport@us.fujitsu.com August. 20 2020 We have confirmed the Google trouble has been resolved at 3:45 PDT on 20 August 2020. August. 20 2020 Starting at 22:30 PDT on 19 August 2020, Due to Google Services failure, it can not save the scanned data into Google Drive. June. 25, 2020 The linkage function using Property Matrix has been launched as the new link service. March. 24, 2020 Dear customers, Please be advised that due to the changes to be made to SAP Concur' linking method after March 30, 2020, you will be automatically signed out from SAP Concur if you have selected it as a save destination of ScanSnap Cloud, Because of this, your scans will not be sent from ScanSnap Cloud to SAP Concur. To resolve this issue, kindly open ScanSnap Home or ScanSnap Cloud Application and sign in to SAP Concur again. Press the [Retry] button on the scanned image to send it to SAP Concur. January. 30, 2020 Scheduled maintenance performed. January 30, 2020 0:15AM PST. January. 23, 2020 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Wednesday, January 29, 2020 at 11:00PM to Thursday, January 30, 2020 at 2:00AM (PST) This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. December.31,2019 We apologize for inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on 31 December, 2019. Users were not able to access our ScanSnap Cloud services due to DNS server problems but this has been resolved, and services are now backup running. Resolve may vary depending on your environment. If you cannot access, please access after a while. We are very sorry for your inconvenience and thank you for your understanding. August 29 2019 Scheduled maintenance performed. August 29, 2019 0:30AM PDT. August 22 2019 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Wednesday, August 28, 2019 at 11:00PM PDT to Thursday, August 29, 2019 at 2:00AM PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. July 3 2019 Fixed the issue that securedocs cannot be selected for a save destination of ScanSnap Cloud. June 29 2019 Between 02:17 and 20:50 PDT on 29 June 2019, A Problem was found in scansnap cloud that, the scanned data cannot be saved into specified storage service.(Error code:B12Ca001) Currently, we have restored. We are very sorry to trouble you. Please scan again the data that could not be saved. June 27 2019 We are investigating the problem that the process to link to SecureDocs does not finish. June 18 2019 ScanSnap Home (ScanSnap Cloud) sends images to the following folders in linking with Xero. - Case1: Clear the checkbox of [Save images only to a cloud service] in the profile of ScanSnap Home. Before: ExpenseClaim After: Draft under Bills - Case 2: Select the checkbox of [Save images only to a cloud service]. Before: Inbox under Files After: ScanSnap under Files (Creates a folder named ScanSnap if it does not exist.) May 6 2019 The previously reported data save issue has been resolved by 18:00 PDT. May 6 2019 Starting at 07:15 PDT on 06 May 2019, Due to Microsoft Azure system failure, it takes time to save the scanned data. April 24 2019 Scheduled maintenance performed. April 24, 2019 0:40AM PDT. April 18 2019 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuesday, April 23, 2019 at 11:00PM PDT to Wednesday, April 24, 2019 at 3:00AM PDT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. February 25 2019 Scheduled maintenance performed. February 25, 2019 1:30AM PST. February 18 2019 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Sunday, February 24, 2019 at 10:00PM PST to Monday, February 25, 2019 at 2:00AM PST. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period.