- July 7th 2026
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Dear customers,
Please be advised that we will be performing a scheduled ScanSnap Cloud system update during the following date and time:
Thursday, July 9th, 12:00am to 3:00am (PT).
This maintenance will have some impact on our service.
During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable.
Please refrain from using ScanSnap Cloud Service during the maintenance period.
- April 9th, 2026
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[IMPORTANT NOTICE] From April 9, 2026, using ScanSnap Cloud requires updating to the latest firmware.
As of April 9, 2026 (Thursday), ScanSnap models that do not have the latest firmware applied have not been able to scan to ScanSnap Cloud.
By following the instructions on this page to update the firmware, you can scan to ScanSnap Cloud again.
- February 19th, 2025
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Scheduled maintenance performed.
February 19th, 2025 0:30 am PT.
- February 10th, 2026
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Dear customers,
Please be advised that we will be performing a scheduled ScanSnap Cloud system update during the following date and time:
February 18th, 11:00pm to February 19th, 2:00am (PT).
This maintenance will have some impact on our service.
During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable.
Please refrain from using ScanSnap Cloud Service during the maintenance period.
- October 31, 2025
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[Important Notice] Request for Firmware Update Regarding ScanSnap Cloud's "Direct Email" Function
We have now released firmware that the ScanSnap iX2500 where the "Direct Email" function was unable to send scanned data successfully.
Customers using the affected model are requested to follow the steps below to update the firmware and verify that the "Direct Email" function is working correctly.
- October 9th, 2025
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Scheduled maintenance performed.
October 9th, 2025 1:50 am PDT.
- October 2nd, 2025
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Dear customers,
Please be advised that we will be performing a scheduled ScanSnap Cloud system update during the following date and time:
Thursday, October 9th, 2025 at 0:00 am to 3:00 am (PDT).
This maintenance will have some impact on our service.
During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable.
Please refrain from using ScanSnap Cloud Service during the maintenance period.
- June 19th, 2025
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Scheduled maintenance performed.
June 19th, 2025 3:00 am PDT.
- June 12th, 2025
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Dear customers,
Please be advised that we will be performing a scheduled ScanSnap Cloud system update during the following date and time:
Thursday, June 19th, 2025 at 0:00 am to 3:00 am (PDT).
This maintenance will have some impact on our service.
During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable.
Please refrain from using ScanSnap Cloud Service during the maintenance period.
- February 27th, 2025
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Dear customers,
Thank you for using ScanSnap Home and ScanSnap Cloud.
Due to some specification changes in Google Photos, we are going to change the authorization related to usage requests to link ScanSnap Cloud to Google Photos in the maintenance written below.
During the maintenance, your authentication information for the profile associated with Google Photos will be deleted by the system.
After the maintenance, you will need to re-authenticate to Google Photos in order for this change to take effect as follows.
If you wish to continue to use the integration with Google Photos, please select Google Photos in your profile and authenticate.
After authentication is complete, a new ScanSnap album will be created in Google Photos and the photos transferred from ScanSnap Cloud will be saved to the album.
Please note that, if you scan to Google Photos via ScanSnap Cloud without re-authentication, the image data will cause an integration error.
In that case, after authentication is complete, re-save the photos from the app to save them in Google Photos.
Date of maintenance: scheduled from March 5, 2025 (Wednesday) 11:00 pm to March 6, 2025 (Thursday) 1:00 am PST.
- February 20th, 2025
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Dear customers,
Thank you for using ScanSnap Home and ScanSnap Cloud.
Please be informed that the integration between ScanSnap Cloud and Expensify will be terminated on February 27, 2025.
Upon termination, the connection with Expensify will be forcibly disconnected.
We kindly ask that you switch to another destination service for your profiles currently using Expensify.
Contacts
For support information on ScanSnap Cloud service, please visit
https://www.pfu.ricoh.com/global/scanners/contacts/
For Expensify inquiries, please contact
https://use.expensify.com/support
- January 6th, 2025
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When you try to save images to Expensify, it cannot be completed due to service issue since December 3, 2024.
Please save images to local storage or an external storage service, then upload from Expensify website.
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